L3 - Collaboration & Tenant Platform Specialist
O pozici
Pracovní nabídka
As an L3 Specialist, you are the technical escalation point (Tier-3/SME) for the enterprise Collaboration ecosystem. You resolve major and complex incidents, drive root-cause analysis and durable fixes, and administer the collaboration tenant/platform configuration to ensure security, compliance and consistent service quality. The role combines deep Collaboration expertise (Teams, Exchange, SharePoint, OneDrive) with collaboration platform administration (Microsoft 365 tenant settings, Entra ID access controls) within an ITIL-aligned operational model.
Key Skills
• Expert Microsoft 365 Collaboration: Teams (meetings/voice), Exchange Online, SharePoint Online, OneDrive
• Strong Identity & Access fundamentals: Entra ID (MFA, Conditional Access, RBAC; PIM a plus); Okta/SSO concepts (SAML/OIDC) a plus
• Strong PowerShell and Microsoft Graph API; structured troubleshooting; excellent documentation habits
• ITIL practices: Incident / Problem / Change; RCA mindset; stakeholder communication
Languages
• English - professional working proficiency required
• French - is a plus
Preferred Certifications
• MS‑102 (Microsoft 365 Administrator)
• SC‑300 (Identity and Access Administrator)
• ITIL v4 Foundation
• MS‑700 (Teams Administrator)