Aftersales Director (M/F)
O pozici
Pracovní nabídka
???? We’re Hiring: Aftersales Director!
Are you a strategic thinker with a talent for leading people and improving customer experiences? Do you enjoy finding smart solutions and delivering high-impact results? Then this role could be your next big step.
This isn’t just another management role. It’s your chance to shape a fresh after sales strategy, build a team, and set the tone for how we operate and grow. You’ll be part of a start-up environment, backed by the experience of colleagues dating back to 1907.
Your goal? Build strong relationships with business partners, elevate team performance, and deliver excellent service — all while driving efficiency and results.
What You’ll Do?
- Set and execute the aftersales strategy.
- Lead, coach, and inspire the aftersales team.
- Oversee service quality, customer care, warranty, and support processes.
- Develop training initiatives and promote a customer-first mindset.
- Ensure compliance with all relevant processes and quality standards.
- Collaborate across departments to bring innovative service ideas to life.
- Represent the company as a service leader both internally and externally.
Who You Are?
- Experience in aftersales, service, or customer care.
- Experience in a leadership or director-level role.
- Strong people management and strategic planning skills.
- You’re data-savvy, results-oriented, and love solving complex challenges.
- Fluent in Czech and English; additional languages are a plus.
- A university degree in business, engineering, or a related field.
Why Join Us?
If you’ve ever said, “Customer care should be done differently,” here’s your chance to prove it. We’re not fixing something broken — we’re creating something new, better, from scratch.
This is your runway to build a service mindset that customers remember — and a team proud to deliver it.
Sound like something for you? Drop us your CV and let’s chat.