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Pracovní nabídka

Customer Service Specialist
 

Are you looking to work for a global organisation with leading brands in their portfolio? Are you ready for the next step in your career? If so, read on, the position as Customer Service Specialist would be a great opportunity for you!

 
 
About the Role

We are currently looking for Customer Service Specialist to become member of our team for our office in Prague within BU Health & Medical

What You Will Do

• Processing of customer orders and making sure they are dispatched, invoiced and paid accurately and on time in relevant system according to defined process and standards (order to billing)
• Answering internal and customer enquiries on product availability, prices, delivery times and the order status. Making sure that these enquiries are dealt with promptly and accurately
• Communication with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve customer complaints
• Entering of data into databases or other computerized systems to maintain up-to-date customer records; to track the status of orders, deliveries or activities and/or generate sales reports and statistics
• Dealing with special and/or more complex enquiries from customers
• Making calculations and analyses to accurately compile and report statistics and provide recommendations

Who You Are

• Experience with in SAP
• University degree (or High School) in Economics, Logistics or similar field
• Interpersonal and communication skills
• Fluency in Czech and English
• Customer and Consumer driven
• Previous experience within Customer Service is a plus
• Previous experience in a international company is a plus