Junior Support Specialist
O pozici
Provide first-line technical support to users of our digital signage platform, troubleshoot issues, and ensure customer satisfaction.
Start your career in technical support at ScreenManager and help our customers succeed with our digital signage platform. As a Junior Support Specialist, you'll be the first point of contact for customers seeking assistance, providing solutions and ensuring a positive experience with our product.
About the Team
Our support team is committed to delivering exceptional service to users of our digital signage platform. You'll be working with experienced support specialists who will mentor you and help you develop your technical and customer service skills. We foster a collaborative environment where learning and knowledge sharing are encouraged. You'll be joining a team that values:
Customer empathy and understanding
Continuous learning and improvement
Collaboration and knowledge sharing
Taking initiative and ownership of issues
What You'll Do
As a Junior Support Specialist, you'll be the first line of support for our customers. Your typical activities will include:
Responding to customer inquiries through our support channels
Diagnosing and resolving technical issues with our platform
Guiding customers through product features and functionality
Documenting solutions and contributing to our knowledge base
Collecting and reporting customer feedback to improve our product
Learning about our platform and digital signage technology
Your Growth Path
We're committed to helping you develop into a well-rounded support professional. With consistent performance, you can expect to take on more complex issues, develop specialized knowledge areas, and potentially move into senior support or other technical roles. We provide regular feedback, training opportunities, and a clear path for advancement.
If you're customer-focused, have a technical aptitude, and are eager to start a career in technical support, we want to hear from you!
Požadavky
1+ years of experience in customer support or related field
Technical aptitude and willingness to learn
Excellent communication skills
Problem-solving mindset
Fluent in English, additional languages are a plus
Odpovědnosti
Respond to customer inquiries via email, chat, and phone
Troubleshoot and resolve technical issues with our platform
Document solutions and contribute to the knowledge base
Escalate complex issues to senior team members when necessary
Collect customer feedback for product improvements
Benefity
Competitive salary
Flexible working hours
Remote work options
Training and development opportunities
Modern office in Prague