123pracovat

Pracovní nabídka

We are looking for an IT Service Desk MDM Administrator to join our IT Service Desk team in Prague! You'll be responsible for managing, maintaining and developing Mobile Device Management (MDM) systems, primarily using Intune (MDM/MAM) for Windows devices and Jamf for macOS. The position is designed to support the evolving needs of the IT environment while maintaining a strong foundation in traditional service desk tasks.

What You'll Bring:

• Proven experience with MDM solutions, particularly Microsoft Intune and Jamf
• Strong understanding of Windows and macOS environments
• Hands-on experience with IT Service Desk operations and support
• Excellent problem-solving skills and the ability to work in a team environment
• Strong communication skills, both written and verbal
• Knowledge of Entra ID and M365 environment
• Experience with user endpoint security
• Professional written and verbal fluency in English

What You'll Do:

• Receive requests based on company needs via defined channels, processes and tools
• Supporting evaluation, sorting, and forwarding requests and incidents to further level of support if needed
• Preparation of configuration and application packages
• Entra ID, Exchange Online daily operational support
• Microsoft Intune operational and development support
• Supporting Incident management of company-wide IT issues
• Preparation of relevant user workplace (SW, HW, etc.) documentation
• Keep SLAs/KPIs defined by contracts, internal rules, or by manager
• Regularly report to manager or leader
• Cooperate with all parties involved in internal processes or tasks solution

We care about your well-being and professional growth. Here’s what we offer to make your experience with us truly rewarding:

Work-Life Balance: Enjoy flexible hours, the option to work from home, 5 weeks of vacation, 3 health days, and an extra day off to celebrate our company’s anniversary.

Benefits Package: Contribution to flexible benefits (Benefit Plus) that you can use for things like technology, multi-sport card, beauty, sports, travel, health services, or even pension contributions.

Rewards & Development: Earn up to 1000€ for referring a new colleague, access over 5,000 courses, join online language lessons, and enjoy performance-based bonuses. You’ll also have a personal budget to choose courses or conferences that help you grow professionally.

Supportive Environment: Take a day off to volunteer, use our free anonymous psychological counseling service, and enjoy access to our company’s products.

Modern Workplace: Work in a comfortable office with ergonomic furniture, a sunny summer terrace, and plenty of perks like free coffee, tea, and fresh orange juice every day. Our office is pet- and kid-friendly, has no dress code, and offers a discounted on-site restaurant. You can also park nearby at a discounted rate.

Community & Well-Being: Join in on philanthropy projects, where you can support a charity or non-profit organization of your choice with company-matched donations. Have fun at our team-building events, hackathons, Christmas parties, or summer celebrations.

Diversity & Inclusion: We’re committed to creating a workplace where everyone feels welcome, with fair recruitment practices that offer opportunities to all.