123pracovat

Pracovní nabídka

Your tasks in detail:

• Manage and resolve customer claims with professionalism and fairness;
• Investigate claims thoroughly and determine the appropriate course of action;
• Ensure compliance with company policies and procedures;
• Analyze claim trends and identify opportunities for process improvement;

Why does Infosys choose you? You definitely have:

• Speak and write French (B2+) and English (B2+) fluently;
• Are experienced in relevant software systems (e.g., ERP, CRM, claims management software);
• 2 - 3 years practical experience working in Claims/Dispute/Customer Service engagement
• Have strong communication, interpersonal and problem-solving skills;
• Are able to multitask effectively and prioritize workload in a fast-paste environment;
• Have excellent analytical and data-driven decision-making skills;

Employee perks, benefits:

• Hybrid work model;
• Long-term and stable cooperation;
• Performance bonus;
• Financial appraisal for referring your friends and acquaintances;
• Monetary compensation for the night shifts and compensation days for working during the Czech state holidays;
• Meal allowance;
• Benefit card;
• Organized training sessions during the first weeks and further upskilling courses (online, with our experts);
• 25 days of paid leave;
• Modern offices (Vlnena Street) with a game room, a silent zone, kitchenettes, 2nd largest city in the Czech Republic;
• Expat Assistance Services for new joiners;
• Relocation Package;
• Teambuilding activities