123pracovat

Pracovní nabídka

Your Tasks:

KPI Management

• Suggest key performance indicators (KPIs) to measure service delivery performance.
• Track, report and analyze KPI data to identify trends, areas for improvement, and opportunities for growth.
• Implement corrective actions to address any deviations from KPIs.

Budgeting and Forecasting
• Develop, manage, and monitor budgets for service delivery operations.
• Prepare accurate forecasts to support financial planning and decision-making.
• Collaborate with finance teams to ensure alignment with organizational financial goals.

Charge Out Processes
• Manage and optimize charge out processes to ensure accurate and timely billing.
• Develop pricing models and strategies to maximize profitability while maintaining competitive service offerings.
• Coordinate with finance and operations teams to streamline charge out procedures and resolve any billing issues. ·

Stakeholder Engagement
• Foster strong relationships with key stakeholders, including clients, vendors, external financial authorities, and internal teams.
• Conduct regular meetings and reviews with clients to discuss performance, address concerns, and explore new opportunities.

Continuous Improvement
• Drive continuous improvement initiatives to enhance service quality, efficiency, and client satisfaction.
• Implement best practices and innovative solutions to optimize service delivery processes.
• Stay updated with industry trends and advancements to keep the organization at the forefront of service delivery excellence.

Your Profile:

• Bachelor’s degree in Business Administration, Finance, or a related field; Master’s degree preferred.
• At least 5 years of professional experience in FICO roles, with a deep understanding of financial management and service management within a global business services environment.
• Proven track record in KPI management, budgeting and forecasting.
• Excellent interpersonal, communication and negotiation skills.
• Proven ability to build relationships and collaborate effectively with stakeholders at all levels of the organization.
• Strategic thinking and problem-solving abilities with a focus on driving results and continuous improvement, service delivery mind-set.
• Experience with cross-cultural teams and work environment is an advantage.
• Business fluent in English (other foreign language nice to have)
• Knowledge of SAP preferred.

Benefits Designed for You:

Work-Life Balance

• Generous Time Off: Enjoy up to 25 days of vacation annually, with an additional 3 days off after 5 years of service
• Remote Work Options: Work from home up to 60% of the time
• Tailored Work Hours: Flexible working hours to suit your personal needs
• Work from Abroad: Work from abroad for up to 2 weeks per year
• Volunteer Support: Take a dedicated day off for volunteering
• Parent-Friendly Leave: Paid ½ day off for parents of children starting the first grade of primary school

Financial Perks

• Extra Income: Year-End bonus
• Daily Meal Support: Meal vouchers worth 130 CZK per working day, fully tax-covered by the company
• Flexible Spending: A cafeteria system offering perks worth 17,040 CZK per year
• Future Investments: Contributions toward pension plans or long-term investment products (DIP)
• Skill Growth: Contribution to language courses to enhance your communication skills
• Ownership Opportunities: Participate in our employee stock ownership plan, sharing in our collective success
• Special Occasion Bonuses: Receive a work anniversary bonus, newborn bonus, and a retirement leaving bonus

Supporting Your Wellbeing and Growth

• Dining Deals: Exclusive discounts and offers at selected restaurants
• Family-Friendly Fun: Free tickets to iQLANDIA and the Zoo in Liberec
• Fitness Support: Discounted MultiSport card for a variety of fitness activities
• Affordable Communication: Access cheaper mobile tariffs for family and friends
• Community: Exclusive corporate events and teambuilding activities
• Learning: Free corporate courses, coaching, and training sessions

Please apply in ENGLISH only - thank you. Feel free to contact us for further information.