Sales Support Specialist International (F/M)
O pozici
Ve stručnosti
Praha
Full time job
Jednosměnný
Secondary school or vocational training with GCSE
About us
Packeta Group is a partner for modern delivery - fast, convenient, and sustainable. We are one of the fastest-growing players in logistics and technology in Central and Eastern Europe. Our network of pick-up points and smart technologies connects thousands of e-shops and customers around the world. With millions of parcels delivered every year, we’re changing the way people shop and send goods - simply, reliably, and with a focus on the future.
Join us and help transform the world of delivery - through international trade, global partnerships, and expansion into new markets.
Our Team
Business opportunities know no borders - and neither do we. In the International Sales team, we’re expanding Packeta across global markets. We build partnerships that transcend language and cultural barriers. We’re a team that understands local needs while keeping sight of the bigger picture.
We’re looking for a new colleague with a strong business instinct, international perspective, and the ambition to grow in a dynamic environment.
Who are we looking for?
We’re looking for a proactive and reliable Sales Support Specialist to join our International Sales team. If you enjoy working in a dynamic environment, communicating in English every day, and supporting international clients - especially e-commerce businesses - this role might be perfect for you.
To succeed in this role, you’ll need:
Excellent command of English & Czech (another European language is a plus).
Completed secondary education.
Strong communication skills and a positive, client-focused attitude.
Solid organizational and analytical abilities.
Proficiency in MS Office, especially Excel and Word.
A reliable and collaborative mindset with a passion for teamwork.
What will you be responsible for?
Daily communication with clients - responding to inquiries, resolving issues, and building strong relationships.
Setting up new client accounts and maintaining databases of contacts and potential business partners.
Administrative support - updating documentation, contracts, price lists, and internal system records.
Monitoring shipments in transit and resolving any discrepancies or delays.
Collaborating with the marketing team, especially on acquisition activities and presentation materials.
Preparing regular and ad-hoc reports, business statistics, and meeting materials for client interactions.
Monitoring clients' payment behavior, preparing documentation for debt collection, and supporting payment allocation processes.
Improving customer service processes and monitoring KPIs.
Logging and processing requests from the internal support system.
Executing tasks assigned by your supervisor and working closely with colleagues in the sales team.
Supporting smaller clients and ensuring a smooth onboarding experience.
Coordinating parcel pickups from clients and overseeing the logistics process.
What can you look forward to?
5 weeks of vacation, 3 sick days
Flexible working hours
Coffee, tea, and fruit for your daily refreshment
Fully covered meal vouchers worth 130 CZK/day
Active lifestyle thanks to the Multisport card
Laptop and mobile phone
Parking available
Education and development opportunities
Referral bonus
Exclusive partner discounts
Discounted parcel shipping
Dog-friendly office
Our Values
Impress the Customer - The customer always comes first.
Get Things Done - We act quickly, efficiently, and with results.
Be Radically Honest - We communicate openly, fairly, and without sugarcoating.