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Job Purpose

The O2C Process and Transformation Lead is tasked with driving the delivery of transformation initiatives into SSC operations. This role combines deep process expertise with a focus on embedding transformational change, particularly through the unified ERP programme (converge legacy ERPs into MS D365) and the broader finance roadmap. This role will work closely with the SSC delivery team and collaborate with IT, finance, and other business functions to ensure successful, sustainable transformation.

This role will require you to manage a small team of subject matter experts and process specialists. You will collaborate with the Head of O2C, Head of Finance Operations, Shared Service Centre (SSC)s O2C Global Delivery Lead, Head of Finance Process Optimisation and peer Process and Transformation Leads to ensure effective and efficient streamlining of process operations and identification of cross-process synergies.

Key Responsibilities

• Work closely with the Head of Global O2C Operations to design and implement the strategic vision and process roadmap for O2C
• Review the design of the end-to-end O2C processes for improvement opportunities
• Implement strategies for process optimisation and automation
• Act as the key O2C workstream lead in the design and implementation of our Unify programme to deliver our new ERP (D365) across all divisions
• Ensure the smooth and successful implementation of new acquisitions into RWS processes and finance systems
• Drive continuous improvement of O2C processes - support building of business cases to obtain funding for O2C process improvement opportunities considering cost and value
• Coordinate stakeholder engagement to ensure any required changes to policies, procedures, and O2C processes are implemented

Skills & Experience

• Previous leadership/project management experience with 5+ years global operational delivery experience, ideally within a high volume global or multi-regional shared services environment
• Proven track record of involvement in large scale transformation Projects/Programmes
• Expert knowledge and functional experience in O2C processes such as billing, cash applications, collections, credit control would be strongly preferred
• Strong understanding of internal controls requirements, accounting policies and statutory accounting principles to ensure compliant O2C processes
• Knowledge, expertise, or certifications in process optimisation
• Working knowledge of core finance systems, ERP and sourcing, procurement and other speciality O2C systems, frameworks, and functionality
• Proven ability to effectively work across geographies and resolve conflicts as necessary
• Strong stakeholder management skills, able to lead by example and hold teams, customers, and partners to account
• Entrepreneurial approach to seize opportunities and problem-solve for improvement
• Excellent verbal and written skills with an ability to work and communicate with various levels within the company