123pracovat

Pracovní nabídka

Your tasks in detail:

• Be a first point of contact for incidents and service requests logged by the end users
• Receiving, logging and managing tickets received via phone (around 40 calls per day) and emails
• 1st line support – remote troubleshooting and resolution of IT problems related to end user devices, network, applications and computer peripherals
• Prioritize requests and incidents based on impact and urgency by selecting severity level
• Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
• To maintain a high degree of customer service for all support queries and adhere to all service management principles
• Creating and updating support documentation and knowledge base articles to assist other support staff and end users

Why does Infosys choose you? You definitely have:

• Excellent written and verbal communication skills in French and English
• Strong active listening skills and ability to work independently
• A big advantage will be prior IT support experience related to password reset, software installation and general user management
• Basic understanding of computers, network, software, mobile devices and cloud-based technologies
• Ownership, responsibility and critical thinking

Employee perks, benefits:

• Hybrid work model
• Long-term and stable cooperation
• Performance bonus
• Financial appraisal for referring your friends and acquaintances
• Monetary compensation for the night shifts and compensation days for working during the Czech state holidays
• Meal allowance
• Multisport card
• Benefit card
• Organized training sessions during the first weeks and further upskilling courses (online, with our experts)
• 25 days of paid leave
• Modern offices (Vlnena Street) with a game room, a silent zone, kitchenettes, 2nd largest city in the Czech Republic
• Expat Assistance Services for new joiners
• Relocation Package
• Teambuilding activities