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About Us

At The Cloud One, we're all about creating memorable experiences for our guests—and we want to create unforgettable experiences for you, too. Every day with us is dynamic, fresh, and exciting—never repetitive. We celebrate individuality, offering you the freedom to be yourself or evolve into who you want to become. With us, you'll find equal opportunities and thrilling possibilities for growth. Our inclusive, people-first culture is at the heart of everything we do, because we know you are the key to our success. Rooted locally and connected to the city’s vibrant culture, we’re ready to welcome you aboard. Are you with us?

The Role: Front Office Hospitality Agent

As the face of The Cloud One Hotel, you'll be the first person our guests meet. Whether it's a warm smile at the reception or answering inquiries over the phone, you'll set the tone for their stay. We aim to make our guests—and our team members—feel genuinely welcomed and valued. Your role will be a perfect blend of guest interaction and behind-the-scenes efficiency. Key responsibilities include:

• Seamlessly guiding guests from check-in to check-out, ensuring a smooth and enjoyable stay
• Enriching their experience with your local knowledge and insider tips on the best the city has to offer
• Managing guest communications via phone and email, handling reservations, overbooking situations, and finding alternative solutions
• Handling invoicing, cash management, and other administrative tasks with accuracy and professionalism
• Collaborating with our diverse, multicultural team, gaining insight into cross-departmental operations

About You

Whether you’re an experienced hospitality professional or someone looking to take the leap into this exciting industry, we’re eager to meet you! At The Cloud One, we value personality and a passion for hosting above all. You’ll have the space to embrace your true self or grow into the professional you aspire to be. What we’re looking for:

• A background or interest in hospitality, gastronomy, tourism, or a related field
• A passion for delivering outstanding service and creating memorable guest experiences
• A friendly, open communicator with excellent manners, fluent in both English and Czech
• A team player, ready to support colleagues across various departments
• Excitement to be part of the growing Cloud One Hotels family across Europe

What We Offer

• 13th salary
• Quarterly bonuses
• Advanced personal development program with top-tier international courses
• Annual Prague public transport pass (after probationary period)
• Multisport card for gym access and more
• Discounted employee rates at our hotels
• Join The Cloud One and help us build something extraordinary, one guest at a time!