Customer Service Representative
O pozici
Pracovní nabídka
Location: Prague, Czech Republic ((Hybrid work arrangement)
Office address: Vyskočilova 1481/4, Praha - Michle, okres území Hlavního města Prahy
Full-time
About Goodyear
We’re dedicated to producing, innovating, and servicing the best tires in the world. For over 125 years, Goodyear has led the way in developing smart solutions that shape the future of mobility. Today, we’re one global team united by bold thinking, relentless drive, and a passion to exceed expectations. If you’re ready to embrace change and make an impact in your career, let’s go.
Why This Role Matters
As a Customer Service Representative, you’ll be the voice of Goodyear for our customers and partners. You’ll ensure smooth order processing, accurate data management, and a high standard of service that strengthens relationships and drives customer satisfaction.
What You’ll Do
• Communicate with customers and partners via phone and email to resolve inquiries and issues
• Process and track orders with accuracy and attention to detail
• Manage and analyze customer data to ensure accuracy and efficiency
• Oversee the complaint and return process to ensure timely resolution
• Collaborate with internal teams (Sales, IT, Logistics) to improve processes and systems
• Test and support enhancements to our SAP and online platforms
What You’ll Bring
Basic Qualifications
• Minimum 1 year of experience in customer service, order management, logistics, data management or an administrative support role
• High school diploma or higher education
• Native-level Czech (C2) and good command of English for internal communication
• Proficiency in MS Office, especially Excel and Outlook
Preferred Qualifications
• Experience working with SAP or similar ERP systems
• Strong problem-solving and multitasking skills
• Team-oriented mindset with a proactive, positive approach
What We Offer
• A stable position in an international company with daily use of English
• Hybrid work flexibility and a supportive, close-knit team culture
• Permanent employment contract with performance-based bonuses
• 5 weeks of vacation, 5 health days, Cafeteria benefits system
• Discounts on tires and gym memberships
• Meal allowance
We welcome applicants from a wide range of backgrounds and experiences. Even if you don’t meet every listed qualification, we encourage you to apply.