123pracovat

Pracovní nabídka

Do you speak German and do you want to actively use German and English in your work ?

We are looking for new colleagues for this position in our customer care team!

What will you be responsible for?

• Providing technical support and communicating with our customers in the assigned region (phone, email, ticketing system)
• Analyzing and resolving technical inquiries and incidents from customers
• Prioritizing requests and handling escalated incidents
• Searching for and retrieving data in internal systems
• Close cooperation with product support,R&D, and quality teams
• Regular communication and collaboration with teams within the SSC department
• Preparing reports in line with company requirements
• Daily phone communication with customers and international branches
• Proactively identifying recurring issues and opportunities for process improvement

What do we expect from you?

• Knowledge of German and English at least at B2 level
• Advanced knowledge of MS Office (Outlook, Excel, Teams, OneDrive)
• Secondary or university education in a technical field
• Excellent communication skills
• Responsibility, attention to detail, and accuracy
• Independence, self‑reflection, and willingness to continuously develop
• Team collaboration / ability to work as part of a team

What can we offer you?

• A friendly, small SSC team
• Motivating salary with monthly bonus
• 5 weeks holiday and Sick days
• Training and language courses
• Company phone and laptop
• Life/pension allowance/LTIP
• Allowance for leisure activities (Flexi Pass)
• Subsidised MultiSport card
• Canteen and flat rate meal vouchers
• Work in a growing international company located in Modrice near Brno (great connection, free bus from the centre of Brno)
• Team and company events

Are you interested in this job offer? Then write to us and send us your CV. We look forward to hear from you!