Front Office Specialist
O pozici
Pracovní nabídka
COMPANY OVERVIEW
PayRose (formerly known as Cyberstar) is a Prague-based regulated payment institution preparing its application for a Large Payment Institution license (PI) with Czech National Bank. Our business model is transaction-volume driven and includes high-volume payment flows, safeguarding accounts, and future crypto on-/off-ramp integrations.
ROLE OVERVIEW
Front Office Specialist is responsible for client-facing communication, onboarding coordination and operational customer support within a regulated payment institution. The role supports clients throughout the onboarding and operational lifecycle while ensuring strict adherence to regulatory escalation procedures.
KEY RESPONSIBILITIES
- Communication with corporate and private clients
- Onboarding coordination in cooperation with AML/KYC team
- Collection and review of documentation (non-decisional role)
- Handling operational customer requests
- Escalation of suspicious or unusual client behavior
- Support regarding payment transactions and account usage
- Maintaining CRM documentation
- Assisting in client reporting requests
KEY REQUIREMENTS
- either
o Master’s degree OR
o Secondary/Bachelor/higher professional education plus at least 1 year experience in customer support or financial services
- Client-facing experience in financial services
- Solid understanding of financial markets
- Basic understanding of regulatory framework for payment institutions
- Strong communication and client management skills
- Basic accounting/reporting knowledge advantageous
- Structured documentation mindset
- Czech language (fluent spoken and written)
- English language (fluent spoken and written)
NICE TO HAVE (not a must)
- Basic accounting/reporting knowledge
- Crypto-related customer interaction experience
- German language
WHAT WE OFFER
- Role within a regulated financial institution
- Exposure to CNB-supervised environment
- Growth opportunity
- Competitive compensation based on experience
HOW TO APPLY
- Please submit your CV in English language.