123pracovat

Pracovní nabídka

???? Remote position within the Czech Republic | ???? Full-time

Are you a fan of movies, TV shows, and the world of digital streaming? Do you enjoy helping people and solving their questions?

Join our team as a Customer Service Advisor and support users of one of the world’s leading online streaming platforms. Every day you will help customers enjoy their favorite content without interruptions.

What will you do?

• Communicate with customers via phone, email, live chat, and social media
• Assist customers with service-related questions and account issues
• Help resolve basic technical or user-related problems
• Inform customers about new features and promotional offers
• Work with internal systems and collaborate with your team
• ???? All calls are inbound – no cold calling or sales.

What we are looking for:

• Native Bulgarian speaker
• English at a communicative level (spoken and written)
• Good computer skills and familiarity with MS Office
• Ability to quickly understand customer needs and provide solutions
• Strong communication and problem-solving skills
• A customer-oriented mindset and team spirit

???? This position is suitable for candidates without previous customer service experience.

Working hours

Shift-based schedule depending on the supported market:

Morning shift: 09:00 – 17:45

Afternoon shift: 13:15 – 22:00

What we offer

• Home office – work from the comfort of your home
• Meal vouchers
• Attractive performance-based bonuses
• Referral bonus for recommending new colleagues
• Daily use of foreign languages, especially English
• Friendly and supportive team environment
• Team-building activities, company events, and sports activities
• Opportunity to grow your career in a multinational company

???? Interested in joining us?
Apply now and become part of a team that helps customers enjoy the world of digital entertainment every day.