Product Care Specialist
O pozici
Pracovní nabídka
We are currently looking for a Product Care Specialist.
Drive achievement of Product Care objectives by developing and enhancing a comprehensive strategy that ensures compliance with local regulatory requirements, maximizes customer experience, and optimizes cost efficiency. This role focuses on the Smoke-Free Products (SFP) category, including leading brands such as IQOS ILUMA, VEEV, and Zyn.
WHAT WILL BE YOUR ROLE?
Lead the development and execution of product replacement strategy across all categories
Design and deliver training programs for frontliners to ensure flawless replacement execution
Manage and optimize product care tools, including hardware and software, to support operational excellence
Resolve ad hoc customer issues related to product care, ensuring timely and effective solutions
Monitor and analyze replacement performance, identify root causes, and implement corrective measures
Drive initiatives to enhance customer experience throughout the replacement process
Optimize inventory levels to balance stock availability for replacements while minimizing excess
Ensure compliance with legal frameworks and align internal processes with regulatory requirements
Build and maintain strong relationships with external partners to support seamless operations
Collaborate with global teams to deploy and integrate global toolboxes effectively
WHAT ARE WE LOOKING FOR?
- Bachelor's in a relevant field is an advantage
- At least 3 years of experience in product care, technical issue resolution or a similar customer‑facing role
- Fluent Czech and English is a must
- Consumer centricity and performance marketing mindset
- Experience in project management
- Strong analytical skills and ability to drive insights into actions
- Team player & collaborative spirit
- Experience working in lean, agile, test & learn environments
WHAT CAN WE OFFER
- Our company provides a dynamic and international work environment and a great opportunity for personal development
- Competitive salary and benefits
- Flexible working hours and home office options
- 25 vacation days + 4 sick days
- Vacation contribution (summer/winter)
- Benefit Café points, Multisport card, meal tickets
- Life & accident insurance, pension plan contribution