123pracovat

• Operations

• na plný úvazek

• Prague

At Daktela, you will join a fast-growing European SaaS company that is innovating and disrupting the customer care industry. You will contribute to building one of the leading CCaaS platforms that helps over 1,600 companies worldwide to deliver excellent customer care. As we expand, we create opportunities for talented people who want to grow their careers.

Why Daktela

• Successful and constantly growing global company with plenty of opportunities.

• Great, innovative product.

• Fast-moving and agile environment where you can change things.

• A lot of opportunities to grow.

• Great company culture.

• A fair reward, nice package of benefits and company events and activities.

What you’ll do

As an L1 Support Engineer you will be responsible for providing best-in-class technical support to our Czech customers. This could be a great first step into an IT career, with plenty of opportunities for growth.

You will:

• Provide technical support to customers and manage Daktela instances.

• Resolve incidents and service requests.

• Perform analysis, debugging, monitoring, and performance tuning.

• Consult with customers on technical topics, propose solutions, and implement them.

• Participate in customer development projects.

Your experience and skills

• High motivation to learn new things.

• A customer-focused approach.

• Strong communication skills and a professional approach.

• Experience in IT customer support is an advantage.

• Linux, networks or VoIP/SIP skills are a plus.

• Basic programming skills and familiarity with contact center solutions are a plus.

• Ability to work independently and take ownership.

• Communicative level of English.

• Active use of AI tools.

What makes this role exciting

• You’ll gain real technical experience in VoIP, Linux, SIP and networking.

• You’ll gain experience in customer support and in the contact center industry.

• You’ll have a clear career path: many of our senior engineers, developers or managers started exactly here.

• You’ll work in a great team led by one of Daktelas most senior employees.

What we offer

• Twice a year we distribute bonuses according to the companys profit

• New, modern offices at OC Flora

• Hybrid work environment (home office)

• 5 weeks of vacation

• Referral bonus

• Sick days, meal contributions, and a Multisport card