Order Fulfilment Specialist for Direct Import & Backoffice - Philips TV/Audio/Monitors
O pozici
Pracovní nabídka
☀️ Would you like to join a friendly and diverse team in a growing international company?
???? Are you excited to work on direct import and communicate directly with our HQ in Hong Kong?
???? Do you want to utilize your previous experience in Order Management, Logistics, or Supply Chain?
Then this role might be the right opportunity for you!
What we offer:
Fixed-term employment contract till 30.09.2027
Salary combined with a quarterly bonus scheme
Additional time off: 26 days of holidays + 4 sick days per year
Hybrid work model: 3 days in the office & 2 days of home office per week
Opportunity to work from abroad – up to 1 month per year
Flexible working hours
Public transport allowance
Multisport card
Meal allowance
Employee discounts for Philips products
Company laptop + mobile phone with unlimited data
Regular team-building activities and company events
Friendly, international atmosphere and space for future growth
What the role is about:
Based in our Shared Service Center (SSC) in Prague, the Order Fulfilment Specialist for Direct Import and Backoffice serves as the primary back-office contact for customers managing direct imports from China to Europe.
In this role, you’ll play a key role in ensuring high customer satisfaction by overseeing order and delivery management, handling complaints, and supporting the European Sales team. Your focus will be on continuously improving service levels while maintaining smooth operations.
Additionally, you’ll provide expertise in FOB and Direct Import flows, coordinate tasks related to monitoring activities and results, and oversee key processes to drive efficiency and performance.
You will be collaborating with: Customers, Sales Management, National Account Representatives, Demand Planning, Collection & Credit Control, the IT department, and the Warehouse & Transport organization.
What you will do
???? Order Management & Complaints Handling
Processing FOB sales orders accurately and on time.
Maintaining and updating SAP documents, order books, and container files.
Resolving price discrepancies before final credit release.
Supporting weekly credit evaluations and approvals.
Keeping clear records of correspondence and customer purchase orders.
Processing free-of-charge orders
Processing transport claims
???? Sales Support
Tracking sales plans and assisting in achieving targets.
Providing data and insights to support the sales team.
Supporting the sales team with customer visits (and participating if necessary)
Ensuring accurate SAP product setups before credit release.
???? Communication & Coordination
Serving as the main point of contact between customers, MMD Hong Kong, and TP Vision Europe.
Providing timely and precise information on orders, lead times, and terms.
Maintaining proactive communication with sales, demand planning, distribution, credit control, and other key departments.
???? Master Data Management
Maintaining and updating customer master data in SF.com (Incoterms, POD, pallet heights, etc.).
Ensuring order and delivery data remain up to date.
???? Audit & Internal Controls
Preparing revenue samples, including purchase orders, proof of deliveries, and logistics documents.
Conducting monthly internal controls of Purchase Orders maintained manually
???? Process Improvement & Knowledge Sharing
Identifying and implementing process improvements in collaboration with internal teams.
Supporting onboarding and knowledge sharing within the Order Fulfilment team.
???? Projects & System Enhancements
Participating in cross-functional projects.
Testing and overseeing new SAP functionalities and IT updates.
This role is ideal for someone detail-oriented, proactive, and eager to contribute to a dynamic, international environment.
What you need to succeed
✅ Must-have requirements:
Fluency in English, both verbal and written
Working experience: 1–3 years of experience in Order Fulfilment/Order Management/Logistics, or Supply Chain.
Education: Min. secondary school
Ability to communicate across different cultures, and resilience to stress
Good knowledge of MS Office tools, especially Excel.
Team player with a responsible and proactive approach to work
Experience working with an ERP system
Process-oriented, with strong attention to detail
Capable of following processes and guidelines
Very good communication skills, capability of understanding stakeholders' needs; emotionally balanced and mature personality
Ability to work under pressure in an ever-changing environment where deadlines have to be met
Ability to recognize and promote automated solutions
???? Nice-to-have:
Experience working in SAP system - strong advantage
Knowledge of the Cantonese or Mandarin language
Understanding of logistics, warehouses functioning, and supply chain processes
Experience or/and passion for training and coaching others
Interested?
➡️ Apply now — we look forward to hearing from you!
Our team is happy to support you throughout the recruitment process.