123pracovat

• Rumunsko

• Full time

About the Role

Are you a strategic, customerfocused professional who thrives on building strong partnerships and driving operational excellence? As a Program Manager, you will be the key link between our organization and major customers - ensuring seamless communication, successful delivery of solutions, and continuous improvement across all business areas.

This role is ideal for someone who enjoys leading cross-functional initiatives, navigating complex challenges, and influencing both internal and external stakeholders to achieve commercial success.

Key Responsibilities

Customer Management

• Monitor customer satisfaction and lead improvement actions.

• Ensure timely, successful delivery of solutions aligned with customer needs and objectives.

• Review forecasts and open orders, analyze variances, and drive actions to close gaps.

• Address escalations related to material liability issues.

• Ensure timely customer payments; escalate unresolved invoice issues when needed.

• Maintain and update price lists, including renegotiations when required.

• Track NPIs and review progress with customers.

• Monitor ECP status and negotiate related costs.

• Engage customers in continuous improvement initiatives to increase product margin.

• Lead the resolution of customer quality complaints.

• Manage the Quarterly Business Review (QBR) process.

Contract Management

• Monitor contract terms and initiate extensions when applicable.

• Ensure current business conditions align with contractual agreements; initiate renegotiations when margins are impacted.

• Communicate agreed business conditions internally and ensure alignment across stakeholders.

Internal KPI Management

• Monitor key Connect Group KPIs weekly and monthly, including:

  • Revenue

  • Book-to-bill ratio

  • BOM, BOL

  • Margin

  • OTD (On-Time Delivery)

  • Inventory & ITO

  • Working Capital

  • AR/AP

  • Efficiency/Output (E/O)

Budgeting

• Collaborate with Sales in the budgeting process.

• Consolidate financial data for Revenue, BOM, Margin, Inventory, AR/AP, and Working Capital.

• Track KPI performance and variances against budget.

RFQ Management

• Manage the complete RFQ process for existing product types.

• Understand COCA (Cost Calculation) structure and process.

• Provide accurate RFQ responses to customers.

• Notify Program Coordinators when RFQs convert into orders.

• Regularly compare actual costs (BOM, Margin) with COCA data.

Leadership & Collaboration

• Contribute to team culture and best-practice development.

• Coordinate activities with Key Account Managers (KAMs) and Global Account Managers (GAMs).

• Act as the site-level leader for assigned accounts.

What We’re Looking For

• Experience: Proven background in program management, customer-facing roles, or complex project leadership.

• Skills:

  • Strong communication and relationship-building abilities

  • Strategic thinking and conflict resolution

  • Data analysis and reporting expertise

  • Experience with escalations, negotiations, and contract management

  • Ability to lead cross-functional teams and manage multiple stakeholders

  • Continuous improvement mindset

• Education: Bachelor’s degree in Business, Economics, Engineering, or related field (or equivalent experience).

• Languages:

  • Local language - Proficient

  • English - Proficient

  • Additional languages - a plus

Why Join Us?

• Work in a collaborative, supportive, and growth-oriented environment

• Engage with international customers and diverse internal teams

• Lead impactful initiatives that shape customer satisfaction and operational performance

• Be part of a company that values innovation, transparency, and continuous improvement

Apply now or connect with our recruitment team. Together, let’s build the future-one project at a time.

Monica Tatar

• +40 (0)772 091 477