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Pracovní nabídka

The Customer Experience Support will be the bridge between customers and product. You will setup, run and grow our new Eurowag Connect- online Customer Advisory Board- a multi-language community of Eurowag customers used for fast, actionable feedback (pilot starts in Czech and English language). You will also support NPS and customer‑feedback tasks. This is a hands‑on, part‑time student role that combines community moderation, cross‑functional coordination and data work to help shape Eurowag products and CX decisions.

Job requirements

• Available part‑time (approx. 20 hrs/week). 10hrs/weekin HQ (Tuesday+TBD), 10hrs/week remotely.
• Daily check, moderation and maintenance of the platform(1hr/day).
• Student (Bachelor/Master) in Sociology, Marketing, Business, Communications or similar.
• Strong written communication in Czech/Slovak and English, organized, proactive and curious about customer behavior.
• Comfortable with Excel (pivot tables/vlookups), basic data handling and reporting (PPT)and learning new tools.

Job responsibilities

• Operate on a daily basis and grow Eurowag Connect (new Eurowag online community /Customer Advisory Board): recruit, onboard and engage members; moderate asynchronous discussions and run short polls/feature votes.
• Coordinate with Sales, Country Marketing, Product and UX to recruit participants and surface customer priorities.
• Support rapid feedback loops: help run unmoderated tests and schedule moderated interviews.
• Assist with NPS and feedback activities: update dashboards, run simple Excel analyses (pivot tables, filters), prepare concise summaries, and support closed‑loop follow‑ups.
• Maintain participant records and consent in line with GDPR; keep the research database tidy and usable.
• Share brief weekly highlights and a monthly summary of key customer insight for stakeholders.

Job benefits
We care about your well-being and professional growth. Here’s what we offer to make your experience with us truly rewarding:

Work-Life Balance: Enjoy flexible hours, the option to work from home, 5 weeks of vacation, 3 health days, and an extra day off to celebrate our company’s anniversary.

Benefits Package: Contribution to flexible benefits (Benefit Plus) for full-time employees that you can use for things like technology, multi-sport card, beauty, sports, travel, health services, or even pension contributions.

Rewards & Development: Earn up to 1000€ for referring a new colleague, access to online development platforms, and enjoy performance-based bonuses. You’ll also have a personal budget to choose courses or conferences that help you grow professionally.

Supportive Environment: Take a day off to volunteer, use our free anonymous psychological counseling service, and enjoy access to our company’s products.

Modern Workplace: Work in a comfortable office with ergonomic furniture, a sunny summer terrace, and plenty of perks like free coffee, tea, and fresh orange juice daily. Our office is pet- and kid-friendly, has no dress code, and offers a discount at the on-site restaurant. You can also park nearby at a discounted rate.

Community & Well-Being: Join in on philanthropy projects, where you can support a charity or non-profit organization of your choice with company-matched donations. Have fun at our team-building events, hackathons, Christmas parties, or summer celebrations.

Diversity & Inclusion: We’re committed to creating a workplace where everyone feels welcome, with fair recruitment practices that offer opportunities to all.