123pracovat

Pracovní nabídka

We are looking for a motivated and detail-oriented CX Specialist to join our team. In this role, you will be responsible for providing high-quality support to our customers, ensuring their inquiries are handled professionally and efficiently.

Main Responsibilities:

• Request Management: Handle customer inquiries across different channels (email, phone) in a timely manner.
• Customer Support: Provide excellent service to customers by following Ford’s guidelines and knowledge.
• Teamwork & Collaboration: Work with colleagues and our dealer network to find the right answers for more complex customer questions..
• Record Keeping: Accurately document all customer interactions and steps taken in Ford’s internal systems.
• Process Following: Stick to established processes to ensure every customer receives high-quality service.

Maintain a positive, empathetic and professional approach to customers in all circumstances.

What we expect from you:

Languages:
Czech: High level of proficiency, native speaker.
English: Good communicative level (both written and spoken) is required.

• Good working knowledge of MS Office365, particularly Excel.
• Strong verbal and written communication skills. You should be comfortable negotiating and expressing yourself.
• Ability to stay calm and professional when resolving disagreements or difficult situations.
• Previous experience in customer service or customer management, ideally automotive or other technical field.
• At least basic understanding of consumer protection rules (experience in a similar role is an advantage).
• We value people who are disciplined, punctual, and can adapt to changing priorities.
• A "can-do" attitude with the ability to handle multiple tasks at once.

What we offer:

• Prestige and stability of a strong international group.
• Opportunity to utilize and develop your unique professional and personal strengths.
• Competitive salary and a wide range of employee benefits.
• A friendly work environment with a culture of openness and transparency.
• Possibility to work from home 1 day per week

If this role sounds like the right fit for you, please send us your CV and cover letter in both Czech and English.