Order Fulfilment Supervisor - Philips Monitors and Professional Displays
O pozici
Pracovní nabídka
???? Are you a natural leader with a passion for customer satisfaction?
⛷️ Do you thrive in a fast-paced environment where no two days are the same?
???? Do you enjoy working in an international and friendly environment?
➡️ Join TP Vision as an Order Fulfilment Supervisor and take the lead in driving seamless order management, empowering your team, and delivering exceptional service to our customers across the EMEA region.
???? What We Offer
Fixed-term employment contract for 2 years
Salary combined with a quarterly bonus scheme
Additional time off: 26 days of holidays + 4 sick days per year
Hybrid work model: 3 days in the office & 2 days of home office per week
Opportunity to work from abroad – up to 1 month per year
Flexible working hours - you can start working anytime between 7:00 and 9:00.
Public transport allowance
Multisport card
Meal vouchers fully compensated by the company
- Contribution to the retirement savings after 1 year in the company
Employee discounts for Philips products
Company laptop + mobile phone with unlimited data
- Employee Assistance Program
Regular teambuilding activities and company events
Friendly, international atmosphere
???? What the Role Is About
As an Order Fulfilment Supervisor, you will lead and develop a team of Order Fulfilment Specialists, ensuring smooth end-to-end order processing, delivery coordination, and claims management. You’ll act as a key link between our customers, sales teams, and supply chain operations—driving efficiency, resolving issues proactively, and continuously improving service levels.
The role combines hands-on operational leadership with strategic process improvement and cross-functional collaboration.
???? What You Will Do
Team Leadership & Development
Coach, mentor, and develop your team to ensure high performance and engagement
Manage onboarding, training, and continuous learning of team members
Set clear roles, responsibilities, and backup plans; run regular 1-1s and team meetings
Manage attendance, absences, and backup scheduling
Act as the first point of escalation and ensure smooth task delegation
Foster a friendly and positive team atmosphere ????
Sales Support & Customer Master Data
Partner closely with sales to support targets and participate in customer meetings
Maintain and update order/delivery-related account master data
Process Improvement & Projects
Identify and implement process improvements, automation, and best practices
Participate in cross-functional projects and SAP/IT testing
Maintain and update work instructions; ensure compliance with procedures
Audit & Reporting
Support internal controls, audits, and ad-hoc reporting and analysis
Claims & Direct Shipment Management
Ensure efficient handling and resolution of customer claims
Work closely with Finance and help to close open unpaid invoices
Track and manage direct shipments in collaboration with global supply and finance teams
Order & Delivery Management
Processing orders is not your main task, but you are expected to support the team when needed and act as a backup.
Process sales orders accurately and on time
Coordinate deliveries with distribution centres, optimise shipments, and manage shipments with 3PLs
Communicate proactively with customers, sales, demand planners, and credit controllers
Support aging stock clearance and back‑order management
???? What You Need to Succeed
✅ Must-Have Requirements
High school degree / Secondary school with a leaving exam
Minimum 5 years' experience in customer service, consumer care, or a related field
Proven experience in people leadership and team development
Fluent English (written and verbal)
Advanced knowledge of MS Excel and strong MS Office skills
Strong analytical skills
Experience with ERP systems, Salesforce, or other CRM systems
High attention to detail
Process improvement experience
Excellent communication and interpersonal skills
Self‑driven, organized, and able to work under pressure in a dynamic environment
???? This will give you an additional advantage
Availability to start as soon as possible
Basic understanding of supply chain/logistics
Experience with SAP
Additional language skills (Czech, German, or other European languages)
Background in project management
Experience in change management
Experience using Excel macros
Experience working with Power BI
Experience with automations
Experience with identifying and promoting automated solutions
Interested?
➡️ Apply now — we look forward to hearing from you!
Our team is happy to support you throughout the recruitment process.