123pracovat

Pracovní nabídka

What will be your responsibilities?

L1/L2 Support for TAS System

• Intake, triage, and resolution of user tickets across all entities
• Incident diagnostics, workaround delivery, and escalation to the L3 development team
• SLA management and ticket KPI reporting
• Maintenance and continuous improvement of the internal knowledge base
• User access management, role and permission administration

Support for the TAS Modernisation Programme

• Participation in user acceptance testing (UAT)
• Hyper-care support following each new instance go-live
• Preparation of test scenarios and regression test packs
• Knowledge transfer from consultants to end users
• Functional validation following upgrades and release deployments

Multi-Entity Operational Support

• Day-to-day communication with local super-users
• Management of local specifics and customisations following instance separation
• Coordination of planned downtimes and release windows across entities
• Management reporting — ticket status, incidents, and system availability

Collaboration with the Development Team

• Ongoing communication with the Product Owner
• Reporting of bugs and feature requests originating from operations
• Participation in release planning meetings
• Preparation of release notes for end users

What do we expect from you?

• 2+ years of experience supporting business systems (ideally document management, accounting/invoicing, or ERP systems), experience with TAS is a major advantage
• Previous basic knowledge of finance processes (invoicing, monthly close, approval workflows)
• Hands-on experience with ticketing tools (Jira, ServiceNow, or equivalent)
• Structured, analytical mindset with strong documentation skills
• Self-driven and proactive approach
• Fluent Czech/Slovak and advanced level of English

What do we offer?

• Working for the largest pharma retail company in CEE with great expansion plans
• A company with a meaningful purpose, an outstanding customer value proposition within an industry offering a resilient, non-cyclical growth pattern
• Global-level job within group headquarters with a group-wide impact
• Space for professional growth within a growing organization
• Attractive financial compensation (salary and yearly bonus)
• Flexible working hours, possibility of 1 day/week home office
• 5 weeks of holidays, discount in Dr. Max pharmacies, meal allowance, Multisport card fully covered by employer, public transport contribution, sabbatical leave, pension insurance contribution, referral bonus etc.