123pracovat

The position is based at the Wilo CS office in Čestlice, Czech Republic with direct line reporting to the Director for Regional IT Services Europe.

Supporting ~1200 users in 24 different countries, you will work within a team with colleagues in Czech Republic, UK, and Greece and collaborate with IT experts at Head Office in Dortmund, Germany.

Using the IT Service Management platform from TOPdesk (https://www.topdesk.com) you will be responsible for the efficient handling of tickets to ensure resolution within the SLA.

Main Responsibilities

• Solve tickets within area of responsibility and where personal admin privileges allow.

• Escalate tickets to 2nd level and to other systems experts.

• Monitor status of tickets to ensure prompt responses.

• Reporting of ticket statistics.

Requirements

• Education and/or recent work experience in IT systems & support

• Advanced English

Knowledge/Expertise of the following systems & tools:

• MS Windows & Office

• MS Server

• Active Directory (AD) & Azure Active Directory (AAD)

• MS Exchange - on-prem & online

• MS Configuration Manager

• MS Intune

• Windows Remote Assistance (MSRA)

Remuneration package

• Base salary from 60.000 CZK + bonus

• Car Allowance 2.000 CZK/month

• Meal Allowance

• 6 weeks of paid vacation

• Pension savings contribution

The applications incl. CV to be sent to nicole.kovarikova@wilo.com.