123pracovat

We are looking for a Chat Specialist for Business Support to assist sales for our client, who is a world market leader in enterprise application software. Are you a fast learner with an interest in IT and an apt communicator? Get back to us and advance your career in an international environment.

Popis pozice:

• Assisting internal customers (mainly sales and other customer-facing roles) regarding business applications, processes and deals at a global level 
• Handling inquiries by detecting the problem, defining it, troubleshooting and identifying its resolution 
• Communication with internal customers mainly using a chat tool and a remote access tool 
• Prioritizing issues and de-escalating challenging situations 
• Ensuring internal customer satisfaction by efficient communication and application of best practices 
• Cooperation with Chat Unit colleagues in Prague and international teams, sharing best practices and knowledge 

Profil kandidáta:

• Superior communication skills 
• Familiarity with common IT tools including MS Office and chat tools 
• Fluent English is a must, any other language is a plus 
• An inquisitive mindset and an ability to learn quickly 
• Ability to guide clients through challenging situations and prioritize 
• Experience in customer service or other customer-facing roles is a plus 
• Ability to use CRM systems is a plus 

Nabízíme:

• Elaborate hands-on training to give you a smooth start 
• 5 weeks of holidays and 6 sick days a year 
• Possibility to work from home two days a week 
• Meal vouchers 
• A monthly Cafeteria budget 
• Salary compensation for up to 15 days of sickness a year 
• Multisport card at favourable terms 

We are looking forward to your CV in English.