123pracovat

Pracovní nabídka

Our client is a preferred partner for leading European Institutions and International Organisations, offering ICT services and Contact Centre management across Europe. Their expertise extends from Information System support to consultancy services, supporting key entities in the public and private sectors. As a leader in Service Integration and Management, they ensure seamless delivery of services across various platforms, embodying their commitment to excellence in every aspect of their work.

We are recruiting a Customer Support Agent for our client's multicultural team.

Key Responsibilities

• Log and monitor incoming customer enquiries in the Customer Service Management software tool (CSM/ServiceNow®).
• Maintain the CSM customer database.
• Provide first-level support for IT-related enquiries (account issues, authentication, software support).
• Resolve general customer enquiries (information requests, navigation support, procedural guidance).
• Administer and manage customer cases: registration, assignment, monitoring, and closure.
• Report on customer feedback and contribute to continuous improvement initiatives.
• Support quality assurance monitoring and customer satisfaction assessment.

What We Are Looking For

• Proficiency in English, German (B2+ level) and French (B2 level), writing in English and German is essential.
• Professional, empathetic, and efficient support via email, phone, and webforms.
• Experience with CSM ticketing systems and CRM tools is preferred, not mandatory.
• Previous customer service or administrative experience is valued.
• Structured, organized approach to delivering consistent service quality.
• Ability to work independently and as part of a team with effective time management.
• Strong communication skills, problem-solving mindset, and customer-focused approach.
• Flexibility to work rotating shifts as needed.

What We Offer

• Salary: 60,000–65,000 CZK per month, based on experience.
• Dynamic, multicultural work environment with colleagues from across Europe.
• Opportunities for professional development and career advancement into permanent roles.
• Supportive team culture focused on continuous learning.
• Flexible working arrangements and clear procedures for work-life balance.
• Modern tools and technology to support your work.