Technical Support (L1)
O pozici
Operations
na plný úvazek
Prague
At Daktela, you will join a fast-growing European SaaS company that is innovating and disrupting the customer care industry. You will contribute to building one of the leading CCaaS platforms that helps over 1,600 companies worldwide to deliver excellent customer care. As we expand, we create opportunities for talented people who want to grow their careers.
Why Daktela
Successful and constantly growing global company with plenty of opportunities.
Great, innovative product.
Fast-moving and agile environment where you can change things.
A lot of opportunities to grow.
Great company culture.
A fair reward, nice package of benefits and company events and activities.
What you’ll do
As an L1 Support Engineer you will be responsible for providing best-in-class technical support to our Czech customers. This could be a great first step into an IT career, with plenty of opportunities for growth.
You will:
Provide technical support to customers and manage Daktela instances.
Resolve incidents and service requests.
Perform analysis, debugging, monitoring, and performance tuning.
Consult with customers on technical topics, propose solutions, and implement them.
Participate in customer development projects.
Your experience and skills
Active and heavy usage of AI tools.
High motivation to learn new things.
A customer-focused approach.
Strong communication skills and a professional approach.
Experience in IT customer support is an advantage.
Linux, networks or VoIP/SIP skills are a plus.
Basic programming skills and familiarity with contact center solutions are a plus.
Ability to work independently and take ownership.
Communicative level of English.
What makes this role exciting
You’ll gain real technical experience in VoIP, Linux, SIP and networking.
You’ll gain experience in customer support and in the contact center industry.
You’ll have a clear career path: many of our senior engineers, developers or managers started exactly here.
You’ll work in a great team led by one of Daktela's most senior employees.
What we offer
Twice a year we distribute bonuses according to the company's profit
New, modern offices at OC Flora
Hybrid work environment (home office)
5 weeks of vacation
Referral bonus
Sick days, meal contributions, and a Multisport card
Our Hiring Journey
Step 1 Apply
Send us your application and let’s start this adventure! If your profile looks like a good match, our recruiter will reach out for a friendly phone call.
Step 2 Interviews
The process may vary slightly by role and team, but it usually includes two rounds. For some positions, we may also add a role-specific assessment, such as a short skills test, coding task, or role-play exercise.
Step 3 Decision
After your interviews, we’ll get back to you within 14 days. If it’s a match, you’ll get an offer. If not, we’ll still share feedback - and who knows, our paths may cross again.
Step 4 Welcome to Daktela
Your first day starts with our HR team, who will guide you through a Daktela hands-on onboarding training. You’ll get to know our company, how we work, and what values and principles we live by.