123pracovat

• Operations

• Full time

• Prague

At Daktela, you will join a fast-growing European SaaS company that is innovating and disrupting the customer care industry. You will contribute to building one of the leading CCaaS platforms that helps over 1,800 companies worldwide to deliver excellent customer care. As we expand, we create opportunities for talented people who want to grow their careers.

Why Daktela

• Successful and constantly growing global company with plenty of opportunities.

• Great, innovative product.

• Fast-moving and agile environment where you can change things.

• A lot of opportunities to grow.

• Great company culture.

• A fair reward, nice package of benefits and company events and activities.

What you’ll do

As a Junior Support Engineer, this is your entry into an IT career. You'll start with the basics and gradually grow into a full Support Engineer.

You will:

• Provide technical support to customers and manage Daktela customer instances.

• Resolve incidents and service requests.

• Perform analysis, debugging, monitoring, and performance tuning.

• Consult with customers on technical topics, propose solutions, and implement them.

• Participate in customer development projects.

Your experience and skills

• No professional IT experience required - this is an entry-level role.

• Demonstrated interest in IT backed by something you’ve already done - a course, certification, personal project, self-study, building or fixing computers, experimenting with Linux, networking, coding, or anything similar.

• Active and heavy usage of AI tools.

• High motivation to learn new things.

• A customer-focused approach.

• Strong communication skills and a professional approach.

• Ability to work independently and take ownership.

• Communicative level of English.

Show us your interest in IT

As part of your application, tell us what you’ve already done to build your IT skills.

What have you already done to learn or experiment with IT? Tell us about courses, certifications, personal projects, home labs, technologies you’ve tried, things you’ve built or fixed, or anything else you’re proud of.

No formal portfolio is required, a short description is enough.

What makes this role exciting

• This is your opportunity to start your career in IT.

• You’ll gain real technical experience in VoIP, Linux, SIP and networking.

• You’ll gain experience in customer support and in the contact center industry.

• You’ll have a clear career path: many of our senior engineers, developers or managers started exactly here.

• You’ll work in a great team led by one of Daktela's most senior employees.

What we offer

• Twice a year we distribute bonuses according to the company's profit

• New, modern offices at OC Flora

• Hybrid work environment (home office)

• 5 weeks of vacation

• Referral bonus

• Sick days, meal contributions, and a Multisport card

Our Hiring Journey

Step 1 Apply

Send us your application and let’s start this adventure! If your profile looks like a good match, our recruiter will reach out for a friendly phone call.

Step 2 Interviews

The process may vary slightly by role and team, but it usually includes two rounds. For some positions, we may also add a role-specific assessment, such as a short skills test, coding task, or role-play exercise.

Step 3 Decision

After your interviews, we’ll get back to you within 14 days. If it’s a match, you’ll get an offer. If not, we’ll still share feedback - and who knows, our paths may cross again.

Step 4 Welcome to Daktela

Your first day starts with our HR team, who will guide you through a Daktela hands-on onboarding training. You’ll get to know our company, how we work, and what values and principles we live by.