Customer Support Specialist - North America
O pozici
MyQ North America
We're looking for a Customer Support Specialist in North America to join our team and play a key role in delivering outstanding technical support to our partners in the Americas.
Key responsibilities include:
Provide pre-sales and post-sales technical support to our partners in the Americas.
Handle technical requests promptly, coordinating with relevant MyQ America team members.
Offer remote assistance to partners and their customers.
Manage installations of MyQ products in partner and customer environments.
Participate in tender management and prepare related documentation.
Verify and enhance the technical knowledge of MyQ products among our partners.
Simulate customer environments to troubleshoot MyQ-related issues.
Prepare technical documentation, including manuals, product brochures, and knowledge base articles.
Certify and train partners in the North American market.
Support the continuous technical development of the MyQ America team.
Perform other duties as assigned by top management.
If you’re a problem-solver with a passion for technology and customer success, apply now and become part of a dynamic team shaping the future of MyQ in the Americas!