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Within the group, DEXIS solutions include a full portfolio of award-winning digital solutions from intraoral x-ray to CBCT and intraoral scanning to treatment planning software.

Currently we are looking for a Customer Service Representative with French.

What is your role going to look like?

• You can expect order handling of DEXIS devices and spare parts.
• Pre-handling of orders, verification of prices, discounts and product configurations.
• Entering sales and purchase orders and creating device configurations in ERP.
• You will be responsible for confirmation of delivery times for the customer and monitoring of delivery times.
• Collaboration in the credit block and credit processes with customers and Finance Department.
• You will also help to maintain customer sales area agreements in ERP system.
• You can expect receiving requests primarily via email (CRM)

Learn more about our Prague center here: www.envistaprague.com

Job Requirements:

• Fluent in English and French close to native.
• 1-2 years Experience in Customer Service Field is an advantage but not mandatory
• Excellent communication skills (verbal and in writing)
• Customer centric approach
• Curiosity and drive for continuous improvement
• Ability to operate computer systems with accuracy and efficiency (SAP, CRM & Oracle) is an advantage but not mandatory
• Ability to adapt and implement new procedures as required to provide excellent customer service

What can you look forward to?

• WELL certified offices we’re the only office in CEE with Platinum certification in WELL (program that guarantees and monitors highest quality in physical office environment (used materials, quality of air/water, room temperature...) initiatives supporting mental wellbeing of employees (casual dress code, webinars, sport challenges)
• Ulekare.cz – medical support for you and your family (24/7 medical consultation, appointments, vaccinations)
• 25 days of vacation
• 4 paid personal days
• Meal vouchers
• Hybrid work model
• Contribution to wellness and leisure activities - Multisport and Edenred
• Retirement plan contribution and life insurance
• Language courses
• Employee Assistance Program
• Company discounts
• Attractive work environment in Prague 8 – Libeň
• Free parking in the office