123pracovat

Pracovní nabídka

SUMMARY:

As Collections Analyst, you will be responsible for completing collections activities and maintaining accurate records for the company. This will include collection of outstanding payments and managing disputes in line with established policies. As a senior colleague within the team, you will have a significant role in implementing and enforcing collections process and treatment strategies within the team.

WHAT’S AHEAD OF YOU:

• You’ll support accurate and timely completion of B2B collections activities and maintaining collections record for the company, including collection of outstanding payments and managing disputes
• Communication with clients on issues related to collections, including investigation and root cause analysis to solve disputes correctly
• You will have support from the senior members of the team and will be able to raise any issues and queries that exceed your experience to the Team Lead and team Specialists

WHAT REQUIREMENTS DO WE HAVE:

• Experience in O2C collections operations would be preferred, but finance or Customer service background also relevant
• English language skills - fluent
• Advanced MS Excel skills with a proven aptitude to interpret customer and financial data
• Strong knowledge of finance business processes, collections policies, treatment strategies, and statutory accounting principles to ensure compliant SSC operations
• Working knowledge of core finance and specifically collections systems, ERP and related specialty functional systems, frameworks, and functionality
• Strong communication and negotiation skills
• Ability to work in a fast-moving environment with proactive approach