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We are looking for a new colleague for the position of Front Office Supervisor at Mandarin Oriental Hotel Prague. Are you a master of first impressions? Do you have excellent communication skills and a passion for working in a hotel? If so, this role is for you!

Mandarin Oriental Hotel Group is a luxury hotel group known for its excellent standards. Our mission is to provide guests with exclusive accommodation along with exceptional service to make every stay unforgettable.

JOB DESCRIPTION

As a Front Office Supervisor you will lead and inspire our Front Office team. You will ensure smooth daily operations, maintain service excellence and provide a pleasant environment for our guests. As a key player in guest services you will support the Front Office Manager in driving performance and upholding the hotel's reputation for exceptional customer service. Your professionalism, presentation and communication skills will be essential for this position.

The main focus of your job will be:

• Supervise daily Front Office operations, ensuring seamless guest experiences from check-in to check-out
• Assist in managing guest services, including concierge and reception areas
• Lead and mentor the Front Office team, providing training, feedback and support to ensure high performance
• Handle guest concerns or complaints promptly, ensuring satisfaction and recovery when necessary
• Ensure all standard operating procedures (SOPs) are followed and continuously improved
• Coordinate with other departments such as Housekeeping and Reservations to enhance guest experience
• Manage room assignments, oversee guest requests and ensure special requirements are met
• Support the Front Office Manager in driving guest satisfaction metrics and service excellence initiatives

WHAT WE EXPECT FROM YOU

• Minimum of 2-3 years of experience in a supervisory or leadership role in Front Office operations, preferably in a luxury or five-star hotel setting
• Very good knowledge of English at a communicative level; other language skills are an advantage
• Strong understanding of guest service principles and experience in guest relations
• Exceptional communication and interpersonal skills
• Ability to work flexible hours, including evenings, weekends, and holidays
• Strong problem-solving skills and attention to detail
• Ability to lead and motivate a diverse team in a fast-paced environment
• Multilingual abilities are an advantage

HOW WE WILL REWARD YOU

We believe that happy and motivated employees are the cornerstone of any successful company. Our benefits package encourages our coworkers' overall professional and personal growth in addition to recognizing their hard work. Here are a few that will definitely bring you joy:

• Learning and development - the opportunity to use our training activities and development plan to build your career at Mandarin Oriental
• International transfer opportunities within the Mandarin Oriental Group
• MyDays - five extra days off per year (after completing your first year with us)
• Free lunch and dinner in the hotel canteen
• Candidate referral bonus 25,000 CZK
• MoComp - free stay for 3 - 5 nights at any hotel in the Mandarin Oriental network
• Transport allowance (50% of the price of the annual Prague Ticket)
• MultiSport card allowance
• Pleasant working environment in the heart of Prague in Mala Strana and many more...

If you are interested in this position, please send us your CV in reply to this advertisement in English.